Customs Authorities - Example of Organizational Decision-Making Formulate data-driven policies & objectives Optimize resources to achieve objectives Decide what to inspect and which entities to investigate Faulty batteries in electric scooters from Country X are found to cause fires and therefore imports are forbidden Specific carriers try to smuggle in scooters from Country X in disassembled pieces Container Y from Carrier Z includes cargo from Country X and should be inspected for scooter components Strategic level Operational level Strategic level 11 Decision Intelligence 4